PURCHASE PROCEDURES
We have incorporated numerous payment gateways to convenient our customers with various ways of purchase. While we do have plans to include a shopping cart in the near future to further improve on the purchase processes.

At the meantime, this will be the current flow of purchase:

1. Customers evaluate products available
2. Shop for items. Make selections to purchase
3. Pay for order online
4. A verification email will be sent within 12-24 hours
5. Product will be delivered after payment verifications
6. If installation request has been made and confirmed, installation will start on the first come first serve basis


FRAUD HANDLING PROCEDURES
In some cases, your orders may appear to be in Pending status as we need to perform fraud verification checks for all orders.

Reasons may cause your order to be pending or delay:

  • Using free email address for your order
  • Unable to verify through contact number
  • Payment gateways withholding payments or delaying payments due to internal verifications
  • Location of Credit Card is marked as the fraud hot spot
  • Notification from payment intermediaries that your order is questionable

    DOMAIN AND LICENSE SPECIFICED
    Our product activation key is generated according to a unique Domain or URL of where or which server the software is installed. Thus, for every product purchased it is applicable to one URL only.

    PRODUCT ACTIVATION
    Each product is code protected and will only be activated with the customer's specific domain IP. Once the product is used on another IP or another domain, the product is rendered usable. As another layer of protection, Orbitcoders have placed in another layer of protect in cases of charge back frauds whereby, even though the product(s) have been activated and when frauds/cheats happen, we are able to deactivate the product remotely.

    Multi purchases schemes are available to multiple sites or licenses, the pricing as below

    MULTIPLE PRICING INFORMATION
    A good pricing scheme which will benefit all parties is essential for a long term business commitments.

    Licence Volumes Saving
    3-4 copies / 3 above products 10% of total price
    5-9 copies / 5 above products 20% of total price
    10-19 copies / 10 above products 25% of total price
    More than 20 copies / products 30% of total price

    PAYMENT GATEWAYS
    We current accepts the following forms of payment through our online payment intermediaries, 2CHECKOUT, E-GOLD, SHARE*IT. Current credit cards are accepted by them

    • Visa
    • MasterCard
    • American Express
    • Discover
    All orders are subjected to credit card authorization and verification prior to processing to ensure proper billing. For security purposes and as a protection to our customers, we will deliver orders unless all billing information has been identified and payment verified. Verification and order processing normally takes one business day. For payment gateways like E-GOLD, we do process the order faster.

    *NEW* PAYMENT GATEWAYS July 2006
    We have introduced a new payment gateway to facilitate customers in purchase process. While payment gateways do charge a commission on every sales, we will apart percentage of it to our customers in the package and handling section.

    2CO applies a 5.5% commission on each transaction, plus a $0.45 charge per transaction

    OTHER METHODS
    We do further accept the following upon the request of individual customer, however all transfer or bank charges will be bored by the customers. Please contact us here.
    • Western Union
    • Bank to bank wire Transfer

    PRODUCT SOURCE CODES
    We fully understand that customers may want to have major modification to our products, and in need of our full source code.

    Due to the following circumstances, we are sorry that we are unable to reveal all our source codes.

    1. Protection of intellectual property
    2. Protection against illegal distributions of our products
    3. Protection against unauthorized alternation of our products
    4. Protection against our product ownership, copyright

    However, we do leave user orientated pages unencrypted for minor customizations.

    Also, if you need to further customize the products to meet your requirements, please do not hesitate to contact our Technical Support and we will assist you the best we can.

    a) REFUND POLICY
    Orbitcoders.com pride to be customers orientated but all sales from orbitcoders are final and non refundable.

    For any reason to avoid dissatisfaction with your order, we encourage you to try out product demos; ask all the presales questions on the product(s) and make sure that everything works well before you decide to purchase.

    Do note that installation services are 'free giveaway services' to SUPPORT the sales of products and its not a obligated means to a sale. In cases where installations were done on our end and the script doesn't work on the specified server, due to the inadequacies of the server, AND while the script has been delivered. It is the responsibilities of the client to support and/or change to another hosting/server to make sure the script works. Orbitcoders.com DO NOT take any responsibilities for such instances and the non refund policy stands.

    b) STRICTLY NON-REFUND POLICY
    We hope you can understand that we are unable to provide product refund because we are selling intangible and intellectual products. Its the customers' responsible for understanding the product they are purchasing and how it should be utilized. Please make sure that you've carefully studied or have asked all relevant questions on the products.

    We only make exceptions on a case by case basis in agreement of the parties concerned. For more information, please read our License Agreement.

    c) DEFINITION OF 'FREE INSTALLATION'
    installation services are 'free giveaway services' to SUPPORT the sales of products and its not a obligated means to a sale.
    Terms of FREE installation includes :
    1) Orbitcoders will not be responsible for the content of the designated site, while reference will be given to prospective clients of how the content should be done.
    2) Orbitcoders will not be responsible for server/hosting inadquaties leading to the ineffective or unresponsiveness of the script
    3) Orbitcoders will not be responsible for a second attempt in reinstalling the site. The free installation extends to ONE installation to designated hosting/server.

    d) RIGHTS VIOLATIONS
    All rights' violations from unauthorized selling/reselling and/or unauthorized modifications of source codes will compel Orbitcoders to act upon such acts with the revoking of software license(s) to the person or to the designated site/domain.


    HOSTING TOS AND NON REFUNDING POLICY

    Refunding Policy On Hosting Accounts
    All sales are final and upon creation of the hosting packages, there will be no refund.

    Terms of Service (TOS)
    Our Terms Of Service has been designed to ensure that
    1.) We protect our rights
    2.) to eliminate confusion
    3.) to inform you of our rules
    4.) to allow for a no-hassle environment. For organizational purposes, the rules that go with our plans have been divided up by plan. Rules and Regulations for other parts of our site such as our Support Boards are posted on the support boards themselves.

    All Accounts Are Subject To The Following:

    The following rules are made and all clients are expected to follow the TOS from ThePlanet, the provider of our Web servers.

    The Following Scripts Are Banned:

    -IRC Scripts

    Commercial Advertising - Email:

    Spamming, or the sending of unsolicited email, from a Site or using an email address or domain that is maintained on a Orbitcoders machine as a reference is STRICTLY prohibited. Accounts in violation of our spamming policy WILL BE DELETED WITHOUT NOTICE. Orbitcoders will be the sole arbiter as to what constitutes a violation of this provision. All mailing lists should be double opt-in. This means when users on a clients site give said client their e-mail address they user should also have to verify it through e-mail afterwards before anymore mail is sent. This prevents us being listed in spam databases.

    Copyrighted software (Warez) is strictly prohibited. All copyrighted software MUST be owned by the owner of the account, and proof may be required IN ADVANCE to uploading the files to the server.

    MP3 or Audio Sites are not permitted. A few small MP3's (less than 10) on a site permitted for hobby reasons, but Audio/Video sites are prohibited.

    File Storage Sites/Image Upload Sites are not permitted.  Each item must have a link to a web page. Please contact us IN ADVANCE if you feel you have an exception.

    IRC:

    We currently do not allow IRC or IRC bots to be operated on our servers. These include Eggdrop bots and TCL scripts.

    Server Abuse:

    Any attempt to undermine or cause harm to a server, or customer, of Orbitcoders is strictly prohibited. These attempts can include DOS attacks or hacking.

    Refusal of Service:

    We reserve the right to refuse, cancel, or suspend service at our sole discretion. We don't often do this, only in the event of an out of control script, failure to pay or Orbitcoders not being able to contact the site owner.

    Illegal use:

    Orbitcoders's services may not be used for illegal purposes, or in support of illegal activities. This included and is not limited to hosting of hacking programs, documentation, and or the linking to such illegal files. Orbitcoders reserves the right to cooperate with legal authorities and/or injured third parties in the investigation of any suspected crime or civil wrongdoing.

    Harm to minors:

    Use of Orbitcoders's service to harm, or attempt to harm, minors in any way, including, but not limited to child pornography or child abuse is strictly prohibited and will result in immediate account termination.

    Adult web sites:

    Adult websites are permitted. Due to the type of traffic they receive (as well as their reputation), Orbitcoders reserves the right to terminate any adult accounts that are potentially infringing, illegal, or encourage any activities with minors.

    Threats:

    Use of the Orbitcoders's service to transmit any material (by e-mail, uploading, posting or otherwise) that threatens or encourages bodily harm or destruction of property is strictly prohibited.

    Harassment:

    Use of the Orbitcoders's service to transmit any material (by e-mail, uploading, posting or otherwise) that harasses another is strictly prohibited.

    Fraudulent activity:

    Use of Orbitcoders's service to make fraudulent offers to sell or buy products, items, or services, or to advance any type of financial scam such as "pyramid schemes," "ponzi schemes," and "chain letters."

    Forgery or impersonation:

    Adding, removing or modifying identifying network header information in an effort to deceive or mislead is prohibited. Attempting to impersonate any person by using forged headers or other identifying information is prohibited. The use of anonymous retailers or nicknames does not constitute impersonation.

    Unauthorized access:

    Use of Orbitcoders's service to access, or to attempt to access, the accounts of others, or to penetrate, or attempt to penetrate, security measures of Orbitcoders's or another entity's computer software or hardware, electronic communications system, or telecommunications system, whether or not the intrusion results in the corruption or loss of data, is expressly prohibited and the offending Orbitcoders account is subject to immediate termination.

    Language Usage:

    You are permitted to host sites in any language you choose.
    Copyright or trademark infringement:

    Use of Orbitcoders's service to transmit any material (by e-mail, uploading, posting or otherwise) that infringes any copyright, trademark, patent, trade secret or other proprietary rights of any third party, including, but not limited to, the unauthorized copying of copyrighted material, the digitization and distribution of photographs from magazines, books, or other copyrighted sources, and the unauthorized transmittal of copyrighted software.

    Collection of personal data:

    Use of Orbitcoders's service to collect, or attempt to collect, personal information about third parties without their knowledge or consent.

    Network disruptions and unfriendly activity:

    Use of the Orbitcoders's service for any activity which affects the ability of other people or systems to use Orbitcoders's Services or the Internet. This includes "denial of service" (DOS) attacks against another network host or individual user. Interference with or disruption of other network users, services or equipment is prohibited. It is the Member's responsibility to ensure that their network is configured in a secure manner. A Subscriber may not, through action or inaction, allow others to use their network for illegal or inappropriate actions. A Subscriber may not permit their network, through action or inaction, to be configured in such a way that gives a third party the capability to use their network in an illegal or inappropriate manner. Unauthorized entry and/or use of another company and/or individual's computer system will result in immediate account termination. Orbitcoders will not tolerate any subscriber attempting to access the accounts of others, or penetrate security measures of other systems, whether or not the intrusion results in corruption or loss of data.

    Fraud:

    Involves a knowing misrepresentation or misleading statement, writing or activity made with the intent that the person receiving it will act upon it.

    Infringement of Copyright, Patent, Trademark, Trade Secret, or Intellectual Property Right:

    Distribution and/or posting of copyrighted or the aforementioned infringements will not be tolerated.

    Distribution of Viruses:

    Intentional distributions of software that attempts to and/or causes damage, harassment, or annoyance to persons, data, and/or computer systems are prohibited. Such an offense will result in the immediate termination of the offending account.

    LIMITATION OF LIABILITY:

    Orbitcoders shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from Orbitcoders servers going off-line or being unavailable for any reason whatsoever. Furthermore, Orbitcoders shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of Orbitcoders servers. All damages shall be limited to the immediate termination of service.

    All complaints will be investigated promptly.

    Failure to follow any term or condition will be grounds for immediate account deactivation.

    DISCLAIMER:

    Orbitcoders cannot be held liable for any predicted estimate of profits in which a client would have gained if their site was functioning. Certain services provided by Orbitcoders are resold. Thus, certain equipment, routing, software, and programming used by Orbitcoders may not be directly owned or written by Orbitcoders. Moreover, Orbitcoders holds no responsibility for the use of our clients accounts. If any terms or conditions are failed to be followed, the account in question will be automatically deactivated. We reserve the right to remove any account without advanced notice for any reason without restitution as Orbitcoders sees fit.

    ACCOUNT ACTIVATION:

    By activating your account with Orbitcoders, you agree to the above policies and disclaimer. Upon requesting an account activation, you are required to accept these policies, guidelines, and disclaimer and a copy of your acceptance is forwarded along with your activation request to be maintained within your account information.

    NOTICE:

    If you sign up for an account and do not follow our terms. No refunds will be given. We will however let you know by email before any action is taken and you will have a chance to solve the matter.

    Furthermore, Orbitcoders retains the right to change any or all of the above Policies, Guidelines, and Disclaimer without notification.

    The agreement constitutes the entire agreement between the parties hereto. The terms and conditions of this agreement shall be interpreted and enforced pursuant to the laws of the State of Texas.

    Special Rules

    Orbitcoders reserves the right to check your account at any time for things that break the TOS. We probably won't be doing this unless we have a reasonable idea that you are breaking the TOS, but sometimes we will just do checks on random clients, so don't be alarmed if we check you. If you're innocent and aren't breaking the rules, then you've got nothing to worry about!

    The terms of disatisfactory refunds, do not entitle the buyer to get a refund anytime he like. Things such as server downtime,no support are considered in the bounds of disatisfaction.

    Other Rules

    By using this website you agree to abide by our terms of service, our privacy policy, and any other rules that are on this website. Do note that we will disable the site immeditate if upon receiving any forms of complaints, We will however extend such complaints to you in the form of email. IF the content of the site may not be continued in any manner possible, the hosting space is still allocated for the time remains for other usage.

       
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